Customer Service Policy

This Customer Service Policy is designed to ensure a transparent, fair, and consistent shopping experience for all customers. It covers general service standards, order processing, shipping and delivery, tariff and duty handling, return and refund arrangements, payment currency rules, and customer support channels. All services provided on this website strictly follow the terms stated below. By placing an order and using our services, all customers acknowledge and agree to accept the complete policy terms outlined on this page.

1. General Service Principles

We adhere to a customer-oriented service principle and commit to providing high-quality wellness products and standardized after-sales services for every global user. All descriptions, discounts, and service commitments displayed on the website are valid and enforceable. We maintain zero hidden charges, zero hidden rules, and zero deceptive marketing behaviors. Every functional rule related to order processing, shipping cost, tariff responsibility, return qualification, and refund processing is uniformly implemented for all customers worldwide, without discrimination based on region, order amount, or purchase frequency.

Our core service advantage is to make premium wellness products affordable and accessible to global customers through standardized processes, favorable pricing, inclusive discount activities, and full-subsidy international logistics services. All customer service arrangements are established to reduce shopping risks, eliminate extra costs, and simplify the entire purchasing and after-sales process.

2. Order Processing Rules

Once a customer successfully completes payment and places an order, our official team will conduct order verification, product sorting, packaging, and logistics arrangement in accordance with unified processing standards. All confirmed orders will be processed and shipped within 1 to 3 working days. The processing period includes internal order review, inventory confirmation, formal packaging, and courier pickup arrangement.

Customers do not need to perform additional operations after payment. All order progress will be automatically updated by the system. Customers can check the order status and logistics progress through the order page of the website. We guarantee stable and standardized order processing for all valid orders, and we strictly follow the shipping timeline stated on the website to ensure order efficiency and reliability.

3. Global Shipping & Delivery Policy

We provide completely free global shipping for all products with no minimum order requirement. No shipping fee, handling fee, or logistics surcharge will be charged to customers under any circumstances. All orders support standard international logistics distribution, covering all regions supported by the platform’s logistics network.

After the order is shipped, the standard delivery time ranges from 6 to 12 working days. The specific arrival time is affected by international logistics transportation, local customs clearance efficiency, and regional logistics distribution arrangements, but will always remain within the unified delivery range promised by the website.

To fully protect customer interests, we undertake all tariffs, customs duties, import taxes, and related international clearance fees generated during international transportation. Customers are not required to bear any additional customs fees, miscellaneous fees, or entry-related costs. The final price displayed on the product page during checkout is the only cost that customers need to pay. There will be no off-site charges, door-to-door collection fees, or additional hidden expenses in the entire transaction process.

4. Discount & Pricing Service Rules

The website regularly provides sitewide high discount activities, with a maximum discount of 70% off. All product categories on the site participate in the discount mechanism without exception. All discount rules are automatically applied by the system during checkout, and customers can enjoy the corresponding preferential prices without manually redeeming codes or meeting complex threshold conditions.

All product prices on the website are uniformly denominated in USD. All settlement, deduction, refund, and compensation calculations are based on the unified US dollar standard to ensure consistent, transparent, and accurate pricing for global customers. No currency conversion difference fees or exchange rate adjustment fees will be charged to customers.

5. Return Service Policy

We provide a customer-friendly and industry-competitive return service to fully eliminate online shopping risks. All products purchased on the website support a 60-day return window starting from the day the customer receives the goods.

Customers can initiate a return application within the valid return period if they are unsatisfied with the product effect, product experience, or other reasonable personal reasons. All return applications will be reviewed by a professional after-sales team in accordance with unified return standards. As long as the returned goods comply with the return specifications stipulated by the platform, we accept the return application normally.

Customers need to ensure that the returned products are in reasonable condition for secondary sales, including intact packaging, unused status, and complete accessories. Any quality problems, damage, or logistics damage caused by our side will not be used as a reason to restrict customer return rights. We always respect the shopping experience and legitimate rights and interests of every customer.

6. Refund Processing Rules

After the returned products are received, inspected, and confirmed by our warehouse team, the official refund process will be initiated immediately. The unified refund processing cycle is 5 to 10 working days. The refund will be returned to the customer’s original payment account through the original payment channel.

All eligible returns support full refund. The refund amount strictly corresponds to the actual payment amount of the customer. Since we have fully covered shipping and tariff costs in the early stage, no additional deduction will be made during the refund process. There are no hidden refund deduction rules, no service fee deductions, and no logistics fee deductions.

The refund progress can be queried in real time through the customer order page. Once the refund is successfully processed, the system will automatically update the status and record the refund completion information to ensure full transparency of the after-sales process.

7. Customer Support & Communication Service

We provide dedicated customer support services for all global users. For any questions related to product consultation, ingredient introduction, usage methods, order inquiry, logistics delay, discount rules, return application, refund progress, policy interpretation, and other after-sales issues, customers can contact the official team through the Contact Us page of the website.

Our customer service team is professionally trained and uniformly managed to ensure that all consultation demands can be responded to efficiently and accurately. We maintain a serious, polite, and problem-solving-oriented service attitude for every customer message, and strive to resolve customer doubts and problems in the shortest time.

8. Service Update & Policy Revision

We reserve the right to appropriately adjust and optimize service rules according to business development, industry standards, and market environment changes. All updated customer service policies will be displayed on the website page in a timely manner. The latest published content shall prevail. Continued use of the website and continued placement of orders after policy updates will be regarded as automatic recognition and acceptance of the latest service terms.

9. Service Commitment Statement

We always take standardized service processes, reliable product quality, transparent transaction rules, and perfect after-sales guarantee as the core of customer service. We insist on letting every global customer enjoy high-cost-performance wellness products, free global shipping service, full tariff exemption protection, flexible return policy, and professional customer support system. We will continue to optimize service details, improve customer shopping experience, and maintain a stable, safe, honest, and high-quality online shopping environment for all users.