Refund Policy

This Refund Policy clearly defines the complete return and refund rules for all orders placed on our website, covering return eligibility, return application process, refund processing cycle, payment standards, and related service specifications. The policy is formulated to provide customers with transparent, fair, and reliable after-sales protection. All shopping behaviors and order transactions on this website are subject to the terms of this Refund Policy. By placing an order, customers fully recognize and agree to all the return and refund rules stipulated below.

General Return Eligibility

We provide a generous customer-friendly return window for all products in our store. Customers are entitled to apply for product returns within 60 days after receiving their ordered items. This long return period allows every customer to fully experience and evaluate the products in daily use, ensuring a risk-free shopping experience.

To successfully complete a return application, the returned products need to maintain unused, intact, and resalable condition, with complete original packaging and matching accessories. We accept return applications for personal experience dissatisfaction, product effect expectations, and other legitimate personal reasons within the valid return period. We adhere to a customer-first principle and fully respect every customer’s shopping experience and consumption rights.

Order Shipping and Cost Explanation

All products on our website enjoy full free global shipping. We do not charge any shipping fees, handling fees, or logistics surcharges for any orders. Meanwhile, we fully undertake all international tariffs, import duties, and customs clearance fees generated during transportation. Customers are not required to bear any additional extra costs in the entire transaction and delivery process.

All product prices and order settlement on the website are uniformly based on USD. All payment verification, order calculation, and refund amount settlement adopt a unified US dollar standard to ensure consistent and transparent pricing for all global customers.

All orders will be processed and shipped within 1 to 3 working days after successful payment. The standard global delivery cycle is 6 to 12 working days. The stable logistics system ensures that customers can receive products efficiently and start their product experience and wellness journey as soon as possible.

Return Application Process

Customers who meet the return conditions can initiate a return request through the official customer service channel. All return applications will be reviewed by our professional after-sales team in a standardized manner. After the application is approved, customers will receive formal return guidance, including return address, shipping precautions, and process notes.

Customers only need to send the eligible returned goods back according to the official guidance. After the goods are returned and arrive at the designated warehouse, our team will conduct product inspection and condition confirmation in a timely manner to verify whether the products meet the return standards.

Refund Processing Rules and Cycle

Once the returned products pass warehouse inspection and meet the return requirements, we will immediately launch the official refund procedure. The unified refund processing period is5 to 10 working days. All refunds will be returned through the original payment channel and credited to the customer’s original payment account.

For all eligible return orders, we support full refund of the actual payment amount. Since our store provides free global shipping and fully bears all tariff costs, there will be no hidden deductions including logistics fees, handling fees, service fees, and customs fees during the refund process. The final refund amount is completely consistent with the customer’s actual payment amount.

Customers can check the real-time progress of return review, product inspection, and refund processing through the order management page on the website. The system will automatically update the order status at each processing stage to ensure the whole refund process is open and transparent.

Ineligible Return and Refund Situations

To ensure standardized operation and fair service for all customers, partial situations do not support return and refund services. Returns will not be accepted if the return application exceeds the 60-day valid return window. Products with damaged packaging, missing accessories, obvious use traces, or unable to be resold due to human factors will not be eligible for refund processing.

We strictly distinguish product quality problems and personal experience differences. For returns caused by non-product quality problems, the core judgment standard is whether the products maintain intact resalable conditions. All ineligible judgments will be fed back to customers with clear reasons to ensure the fairness of after-sales service.

Abnormal Order Processing

In case of abnormal order situations such as logistics loss, product damage during transportation, and wrong product delivery caused by our side, we will take full responsibility. Customers can choose free re-delivery or full refund according to personal needs, and we will bear all related losses and costs.

For delayed delivery caused by objective factors such as international logistics adjustment and customs clearance inspection, we will actively track the order status, synchronize the latest progress to customers in a timely manner, and provide reasonable after-sales solutions according to the actual order situation.

Customer Support for Refund Issues

If customers have any questions about return eligibility, application steps, refund progress, amount verification, and policy interpretation, they can contact our official customer service team through the website’s Contact Us page. Our professional after-sales team will provide accurate replies and targeted guidance for all return and refund related problems, and solve customer doubts and problems efficiently.

Policy Update Rules

We reserve the right to optimize and adjust the content of this Refund Policy according to service iteration and platform operation requirements. All updated policy contents will be displayed on this page in real time. The latest published policy terms shall serve as the valid service standard. Continued use of the website and continued order placement after policy updates will be deemed as acceptance of the latest refund rules.

Service Commitment

We have always adhered to transparent, standardized, and customer-oriented after-sales service principles. The 60-day long return window, efficient refund processing mechanism, zero-extra-cost logistics service, and professional customer support system are all designed to eliminate shopping risks and bring a reassuring, comfortable, and reliable shopping experience for every global customer. We will always strictly implement the refund policy standards, protect the legitimate rights and interests of customers, and maintain a high-quality and honest store service system.